New foreays from HP, Samsung into healthcare

16 June 2017
Computing devices like the one HP has introduced now, are needed by hospitals to give caregivers complete access to clinical information on a fully functional PC. Security measures are more important than ever with healthcare an increasinlgy attractive target of cybercriminals eyeing valuable medical records.

“Increased security threats and finding new ways to collaborate between healthcare professionals and patients were some of the many factors that went into designing our first all-in-one for the healthcare industry,” says Reid Oakes, senior director of worldwide healthcare at HP. Because of this focus, the HP EliteOne 800 G3 Healthcare Edition All-in-One is heavy on security, which addresses today’s heightened need for cybersecurity protections in healthcare.

Combat cyberattacks

The EliteOne Healthcare Edition is equipped with HP’s Sure Start Gen3 BIOS protection, HP Multi-Factor Authenticate, HP WorkWise and the HP Manageability Integration Kit. This combination is meant to combat ever-increasing cyberattacks, ransomware and malware, HP states. The multi-factor authentication technology, for example, turns a clinician’s mobile device into a second-factor identifier, automatically identifying the clinician when in range and automatically logging off when out of range.

As far as HP’s other healthcare focus – telemedicine – is concerned, it is putting effort into helping out  with the increasingly important role of video and audio conferencing. The EliteOne Healthcare Edition offers collaboration and premium audio features, such as HP Audio Boost, HP Noise Cancellation, and audio by Bang & Olufsen. The HP EliteOne 800 Healthcare Edition All-in-One will be available in July for a starting price of $1,299 per unit.

Samsung growing into healthcare

Now back to Samsung. The company has been making moves in the healthcare space for the past years. One such move is the 2012 Samsung Health, with the app now having (paid) features such as Ask An Expert, giving access to medical professionals like MD's 24 hours a day system.

Medcity now writes about Samsung’s Knox mobile platform, which Samsung Electronics America Chief Medical Officer Dr. David Rhew describes as the “underlying platform that’s unique to many Samsung devices.” The company initially rolled Knox out in the government space and after that to financials.
Knox is mostly known for its security features — recently getting the strongest ratings of any platform in Gartner’s “Mobile Device Security” report. Mor than that, Knox enables organizations to add a certain level of customization to their devices. Now, Knox is making foreays into hospitals thanks to them using Samsung tablets. Many hospitals have been using Samsung tablets for the Epic MyChart, according to CMO Rhew. One such organization is UCHealth. It is currently utilizing some 260 Samsung devices across a variety of facilities.

Kyle Toburen, UCHealth’s senior engineer of desktop and mobility integration, told MedCity that with the use of a tablet, they wanted to give the patients the opportunity to become part of their own medical record and their own healthcare, especially for inpatient stays over two to three days. Patients can use the tablet not only to access their medical records, but also to watch Netflix and play games. And as Toburen points out, the tablets are even utilized by patients’ family members or friends who are visiting them in the hospital.

Wiping personal information

The use of the tablets did have one minor consequence. Patients tend to leave personal information on the tablet. After a patient is discharged, their data can’t remain on the tablet. The needed reconfiguration everytime can be extremely tedious, often requiring up to 45 minutes of a staff member’s time, Rhew states. So Samsung has created a standalone application, called data eraser, that speeds up the process. In fact, Rhew said it decreases the time needed to eliminate all the patient’s data to 90 seconds.