Close this search box.

Strategy, data architecture, teamwork, trust and leadership strongly influence the outcomes of digitalization in healthcare.

What disrupts or facilitates the deployment of digital health?

Electronic health records, telecare solutions, eHealth applications for patients – the number of digital health solutions is growing. Their successful implementation in hospitals and clinics depends on many factors like training and change management. Four aspects are critical here but often ignored.

Implementing an IT system, a new function or a mobile application requires an analysis of frequently invisible but powerful determinants of digitalization. Some of these are beyond the managers’ control, for example, the structure of the healthcare system, service reimbursement rules, availability of digitally skilled staff and data exchange infrastructure. Therefore, we will focus only on internal determinants.

  1. Strategy and data architecture

The digitalization strategy establishes a framework for the implementation of subsequent IT projects, ensuring their consistency over time. Healthcare facilities are swamped with offers of new systems and applications often offered by startups. However, buying them in a chaotic way does more harm than good.

A manager is responsible for guarding the interoperability of systems and data – they are crucial for creating an ecosystem prioritizing a seamless data flow. When an organization has several or even more systems and applications that cannot be merged (different manufacturers, different standards), there is only one solution – replacement with an integrated system. The experience shows that a lack of interoperability is a silent killer of work efficiency, which is developed over time thanks to the flow of information between different system elements.

There is a sentence that I repeat many times: “many strategies fail because they are not actually strategies.”

  1. Leadership & internal policies

Digitalization is as vital as an HR policy and maintaining the entity’s financial liquidity. Without such a mind shift, a healthcare facility will constantly struggle to meet deadlines for implementing elements of the e-health infrastructure. And this is a real problem, as delays create pressure, which generates an atmosphere of forcing changes, discouraging rather than motivating staff.

Not every manager needs to be an e-health expert straight away, and following all the latest trends makes no sense. But healthcare managers should be “ambassadors of changes” that make the staff’s work easier, improve the patient appointment experience, and increase the quality of health services and patient outcomes. And without digitalization, achieving these goals at some point faces an insurmountable barrier.

  1. Trust and commitment

There is a wide-ranging discussion about instilling trust in digital health solutions, but few know how to approach it. Why? Trust consists of hundreds of small, interrelated elements, including a manager’s authority, data security level, internal communication standards in the healthcare facility, transparency of decisions, co-determination, team relations, etc. It is absolutely right to say that ” culture eats strategy (and technology) for breakfast” – only innovations that gain trust are willingly and creatively used.

Besides, staff engagement arises from the inclusion of every team member in the process of improving working procedures. John P. Kotter, the change management guru, rightly said that digital transformation is a team task and not a process that is decided behind the closed doors of the managers’ office.

  1. Respecting the needs of every team member

An open organizational culture seeks to understand, support and enable the development of every employee. For some, digitalization is about making work easier and more efficient, while others are concerned about keeping their position or the necessity to work overtime entering data. Employees should know they can count on understanding and support when they have doubts regarding technology.

A survey conducted by Deloitte and the Billie Jean King Leadership Initiative (BJKLI) shows that 80 percent of employees mention a so-called inclusive workplace culture as an essential factor in their choice of employer. It also determines employee turnover, job satisfaction and performance. In addition, employees feel comfortable in an organization when their personal advancement is supported.

Some physicians quickly adapt to innovations in their work, while others need additional hours of training. Continuous IT training further supports an innovative organizational culture, attracts new talent, provides prospects for growth and stability, and ultimately facilitates the implementation of further solutions.

All these factors are difficult to shape overnight. However, it is not about looking for a simple solution, but being aware of their importance.

Want to publish at ICT&health international to share insights that benefits the future of healthcare? Send an e-mail to


ICT&health World Conference 2024

Experience the future of healthcare at the ICT&health World Conference from May 14th to 16th, 2024!
Secure your ticket now and immerse yourself in groundbreaking technologies and innovative solutions.
Engage with fellow experts and explore the power of global collaborations.

Share this article!

Read also
Pioneering Cardiac Arrest Detection for Enhanced Survival.
CardioWatch Revolutionizes Cardiac Arrest Detection
Dr. Oscar Díaz-Cambronero, Head of Perioperative Medicine Department at La Fe Hospital, spearheads innovative telemonitoring initiatives revolutionizing patient care
Smartwatches Saving Lives Inside and Outside the Hospital
EIT 2024
EIT Awards 2024. Two European startups are revolutionizing the treatment of cardiovascular diseases
Bertrand Piccard, Swiss explorer and founder of the Solar Impulse Foundation
EIT Summit 2024. What are the trigger points that drive or inhibit innovation?
MMC pioneers wireless monitoring for premature infants with the innovative Bambi Belt, revolutionizing care with improved comfort and mobility.
Wireless Monitoring of Vital Signs in Premature Infants at Máxima MC
Data protection-critical incidents resulting from human error are often rooted in stress, routine, negative attitudes toward IT, and deficits in employees' identification with the healthcare facility.
How cyberpsychology helps prevent human errors leading to data leaks
What technologies will enter our homes in a few months? ICT&health checked it out at the CES 2024.
CES 2024: Meet the exciting innovations for health and well-being
An article on a new study on e-health assessment tools
eHealth success lies at the intersection of technology, people, and organization
Unlocking the Future: Professor Sylvia Thun, a trailblazer in healthcare interoperability, discusses the crucial role of seamless data exchange in revolutionizing medicine and empowering individuals with comprehensive access to their health data.
Seamless data exchange will unlock the long-awaited benefits of digitalization
Medical facilities should proactively integrate new technologies into workflows to improve the quality of care.
Five areas of digitalization that healthcare providers should focus on in 2024
Follow us