eHealth NSW is driving healthcare improvements through advanced ICT solutions, marking significant progress in digital transformation and enhancing patient care across New South Wales.
Real-Time Monitoring Transforms Healthcare Delivery
At the forefront of eHealth NSW’s digital transformation is the groundbreaking SafeScript NSW program, which has revolutionized prescription monitoring across the state [1]. This innovative system provides healthcare providers with immediate access to critical medication information, significantly reducing the risk of medication errors [1]. The implementation comes at a crucial time, as medication-related problems result in approximately 250,000 hospital admissions annually in Australia, with associated costs reaching $1.4 billion [3].
Promoting Women in Digital Health
eHealth NSW is actively working to bridge the gender gap in healthcare technology. Coinciding with the International Day of Women and Girls in Science on February 11, 2025, the organization has highlighted success stories of women in STEM roles [2]. As expressed by Jaskirat Kaur, an ICT Project and Change Management Intern at eHealth NSW, ‘It’s a deeply humbling and motivating thing for me to recognise that I have access to opportunities and resources to engage with the STEM world in a way that wasn’t encouraged previously’ [2].
Enhanced Security and Innovation
The organization’s commitment to digital security is exemplified through its Information Security Systems team. Joshua Luu, a team member, emphasizes the dynamic nature of their work: ‘I love the work I do because of its diversity—it’s something I could never get bored of’ [2]. The team implements creative methods to combat scamming and protect sensitive healthcare data, ensuring the integrity of digital health services [2].
Future Directions in Digital Health
As part of the broader Asia-Pacific digital health transformation, eHealth NSW’s initiatives align with regional trends in healthcare digitization. Recent research across nine countries in the Alliance for Healthy Cities has shown that Australia maintains a high level of digital readiness with 96.2% internet usage [5], positioning NSW well for continued digital health innovation. The organization continues to expand its services, with a particular focus on integrating AI and big data solutions to enhance healthcare delivery [5].